AXA Mon Épargne Entreprises
Complaints policy
Employee savings
© AXA 2026 - All rights reserved
You are an AXA Epargne Entreprise customer
Your first point of contact is the Customer Service Epargne Entreprise.
For any complaints, please contact them directly. They will do their best to provide you with answers. You can reach them:
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By phone: at 0 970 808 057 from 8:30 am to 6:00 pm, Monday to Friday
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Online, through your personal saver area: Click on "Support", "Submit a request" then choose a topic and describe your request.
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By mail : AXA Epargne Entreprise - TSA 86302 - 95901 CERGY PONTOISE Cedex 9.
You are not an AXA Epargne Entreprise customer
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Online: via the online form at the bottom of the page.
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By mail: AXA Epargne Entreprise - TSA 86302 - 95901 CERGY PONTOISE Cedex 9.
Our commitments
If a disagreement persists, you can contact the Service Qualité Clients Epargne Entreprise:
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By email: to service.ouverturereclamationAEE@axa.fr .
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By mail: Service Qualité Clients Epargne Entreprise - AXA Epargne Entreprise - TSA 86302 - 95901 CERGY PONTOISE Cedex 9.
AXA Epargne Entreprise committs to:
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Sending you an acknowledgement of receipt of your written complaint within a maximum of 8 days from the date of its sending, unless a response is provided within this period.
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Providing a response within 40 days of sending your initial written complaint (unless exceptional circumstances require a longer processing time, of which we will inform you).
The response time is reduced to 1 month if your complaint is accompanied by a request related to the General Data Protection Regulation (GDPR).
Filing with the Mediator:
You can contact the Mediator of the Autorité des Marchés Financiers (AMF):
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Two months after your initial written complaint, whether or not you have received a response from us,
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In any case, within a maximum of one year from the date of your written complaint.
The process can be done:
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Online: www.amf-france.org , under the heading "The AMF Ombudsman". You can also consult the Mediator's Charter.
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By mail: Médiateur de l’AMF - Autorité des marchés financiers - 17 place de la Bourse - 75082 PARIS cedex 02.
This procedure is free of charge.
The AMF Ombudsman will give an opinion within 90 days of receiving the complete file. His opinion is not binding, and you remain free to pursue your case before the competent French court if you wish.